Frequently Asked Questions

Who are you?
Wonderland is the oldest smoke shop in Philadelphia. Opened in 1974 Wonderland has been offering the best and most diverse selection of tobacco products around. Located just two blocks off of Rittenhouse Square, we are right in the middle of everything. Open seven days a week. Our staff is knowledgeable and attentive without being overbearing. We are here to help. 

How can you sell this stuff?
Nothing we sell is intended for illegal use. Once any reference to anything illegal is made, by law, we must refuse service to that person and everyone in their party.  

Why does the pipe I received look different from the picture on the site?
Hand blown glass is an art, and a science, and no two pieces are ever 100% identical. Our blowers strive for perfection with each piece but there will always be subtle differences.

What about returns?
If you don’t like the look of piece received you are not stuck. Any item unused and unbroken may be returned for exchange or refund (less the shipping & handling). You must contact us within 14 days of receipt to obtain a return authorization number. Any item returned without an authorization will be refused.
I love the style but hate the color. What can we do?
The photos on this site are a representation of individual styles. Individual colors may be different depending on the artist and what's available. We do our best to get you exactly what you want. If you have a preference in color you can always e-mail us for up to date stock info or photos prior to packing and shipping.

What if I open the box and it’s broken?
If the item is broken we need to be contacted within 2 days in order to file a claim. You must save all original packaging for inspection by the shipper (UPS or Fed Ex). Please send us a picture of any broken merchandise to expedite the return process. Normally a replacement or refund will be offered at the discretion of Wonderland Inc. We cannot except used items for exchange or refund.

What about privacy?
Your privacy is of utmost importance to us. We will never share or sell your information with third parties. All information collected on this site is only used to enhance your experience with us.

What payment methods do you accept?
We accept all major credit cards and pay pal.

How long will it take?
All items in stock are normally packed and shipped within three days. How long it takes to get to you from there is up to you. Normal ground shipping can take up to five days when shipping across country. All orders over $100 qualify for free ground shipping. You have the option to pay for faster delivery at check out.

Why do I have to be 21 to order in New Jersey, Alabama, or Utah?
We currently only ship to the lower 48 states and in these three states you must be 19 to purchase tobacco products. All orders are shipped requiring an adult signature and ID. Unfortunately UPS and Fed-Ex offer 18 or 21 for age required signatures. This is why in these three states you must be 21 or older. Sorry.

Compare Products

You have no items to compare.

Compare Products

You have no items to compare.